We are one of the leading Managed-IT and cybersecurity providers in the Boston area. We serve a large and growing clientele of companies and organizations that range in size from 10 to more than 500 employees.
We provide full-service outsourced IT management to most of our clients. To others that wish to maintain their own in-house IT teams, we serve as a “force multiplier” by augmenting those resources.
More than an IT Provider
We are recognized by our clients as more than just a Managed Services Provider (MSP) because we treat them as valued business partners.
We recognize that our own business growth and success depends on the growth and success of our clients so our business and financial interests are completely aligned with theirs.
Partnering with Clients
That’s because most of our MSP competitors are owned by large technology companies that view them simply as profit centers.
Still other providers of Managed-IT services are owned by private equity firms whose priority is seeing them attract as many new clients as possible – regardless of how well they can actually serve them. For these owners of MSPs, the goal is boosting revenues and profits so they can sell their Managed-IT firms at a premium — and as quickly as possible!
Our Clientele
Total Number of Clients
Total Number of Users Served
Five-Year Client Retention
Longest Client Relationship
Because their business goals and interests are not directly aligned with those of their clients, both of these Managed-IT provider business models offer disincentives for serving clients with the level of attention and detail that have become the standard at ACS.
We have been in business for nearly 40 years and we continue to be family owned and operated.
This makes a big difference in how we run our business and support our clients.
- Legal
- Distribution and Logistics
- Real Estate and Construction
- Healthcare
- Professional Services
- Technology
- Non-Profit and Other
Our History
ACS was established as a simple technology consultancy in 1985 by William Adams, Sr., a self-taught computer engineer and serial entrepreneur.
Bill retired in 2017 and was succeeded by his son, William Adams, Jr., who worked at his father’s side for more than 22 years in a variety of marketing, sales, client relations and business strategy roles.
Together, they helped build ACS into a premier Managed-IT Services Provider (MSP).
We bring an unparalleled level of technology expertise and attentive, hands-on service to each client relationship.
Our Business
- Established 1985
- Family owned and operated
- Founded by William J. Admas, Sr. –
Succeeded by his son, William J. Adams Jr. - Specialize in Managed-IT, Cybersecurity and Cloud Solutions for
Companies with 20 to 500 Employees - Highly Secure, 10,000 SF Headquarters in Southeastern
Massachusetts (25 Miles from Boston)
State-of-the-Art Operations
We specialize in providing businesses and non-profit organizations with Managed-IT, server administration, cloud backup and storage, cybersecurity, disaster recovery, and 24/7 Help-Desk services and support. Our clients generally have 10 to 500 employees, or more.
We are headquartered in a modern and highly secure, 10,000-square-foot technology operations center in Southeastern Massachusetts, which sits on the boundaries of three communities – Brockton, Easton and West Bridgewater.
We also operate a remote, offsite back-up and Cloud-computing facility in Central Massachusetts, which is equipped with the most modern security measures and technology available.
Our Clientele is spread across New England and is rapidly expanding into South Florida with the opening of our Miami office in 2021.
Our Nearly 40-Year Track Record
ACS has a track record of growing and enhancing our Managed-IT and cybersecurity business. Here are some of the key milestones in our history as a company.
1985
ACS Founded by
Adams, Sr.
1999
First Managed-IT
Client
2003
$1 Million in
Revenue Growth
Advance
2006
Recognized by CRN Magazine Top 100 Fastest Growing Managed – IT Companies
2007
Added to Inc.
Magazine 5,000 List
2010
ACS Cloud Established as
“Sunguard”
2012
Disaster Recovery
(DRAAS) Offered
2014
Surpass 10,000
Endpoint Users
2017
Bill Adams, Sr. Retires
Bill Adams, Jr. Assumes
Leadership
2020
Surpass 12,000 Endpoint Users and Convert most clients to Remote Technology Use due to COVID-19 Pandemic
2021
Surpass 15,000
Endpoint Users
Philosophy
We operate our business on the basis of these five Core Tenets.
- Enable clients to reduce and predictably manage their IT expenses
- Be relentless about helping clients de-risk their businesses.
- Be proactive – and always react quickly and decisively to challenges
- Engage at all levels:
– IT strategy development
– Solutions Implementation
– Operations Management - Help clients leverage creative, cost-effective IT solutions to grow and be more profitable
Client Engagement
We engage with our clients on every level – providing three layers of support.
- Strategy Development – Determine what is required to ensure your IT approach supports the achievement of your business objectives (risk reduction and improved ROI)
- Solutions Implementation – Provide creative, cost effective IT solutions and ensure they are properly executed.
- Operations Management – Aggressively manage your IT infrastructure and provide professional and timely support so your team can focus on what it does best
Our Leadership
ACS has been in business for nearly 40 years and we continue to be an independent, family owned and operated MSP – a rarity in the Managed-IT sector.
William Adams, Jr., serves as President and he is intimately involved in managing client relationships, setting strategy for the firm, and focusing on its growth and capacity to evolve and improve.
William Adams, Jr.
Principal and President
Maria C. Bassett
Finance Manager
Tim Hallett
Business Development Manager
Rob Mavilia
Senior Network Engineer
Stephen M. McGann
Director of Services and Client Success
Sergio Pires
Senior Engineer, MSP Manager
David St. Laurent
Senior Project Engineer, Project Manager
Mike Sullivan
Director of Client Solutions
We worry about your IT needs so that you can focus on your bottom line.
To learn more, or to initiate an analysis of your organization's IT strategy and architecture, please contact ACS at 508 238-6334.
