In today’s world, technology drives the bottom line by improving productivity and reducing operational costs.
Becoming a Managed-IT client of ACS means we can either serve as your full-service, outsourced IT department – running your systems platform so you and your team can focus on what you do best – or be a “force multiplier” for your organization by augmenting the services and capabilities of your internal IT professionals.
Managed IT
ACS is a Managed Services Provider (MSP). This means we provide our clients with a full range of Managed-IT services – everything from server administration and cloud-based back up and storage capabilities to comprehensive cybersecurity, disaster recovery, and 24-hour a day, seven days a week, 365 days a year, help-desk services.
This suite of services also includes providing you with strategic guidance on how to develop and implement a technology strategy – as well as how to integrate it into your long-term business, operational and budgeting plans.
Anticipation and Planning
ACS also proactively engages with your organization to help you anticipate, plan for, and address challenges and issues relating to matters like the need to institute hardware and software upgrades – and respond to disasters that have the potential to bring your organization to a standstill.
Our Managed-IT clients receive all of this support from our team technical experts – whose broad and varied skill sets are more comprehensive than most, smaller or mid-sized organizations can cost effectively replicate by staffing their own, internal IT departments.
What’s more, ACS provides these Managed-IT services and capabilities at a cost that is far below what your organization would pay to staff, build out, and maintain a comparable team of internal IT professionals.
We worry about your IT needs so that you can focus on your bottom line. To learn more, or to initiate an analysis of your organization’s IT strategy and architecture, please contact ACS at 508 238-6334.
To learn more, please view this video or contact us for a free IT analysis consultation or quote.
Cybersecurity
Your greatest cybersecurity risk is underestimating how vulnerable your organization may be to cyber-threats. These are issues that no senior executive or business owner wants to consider. However, regardless of the industry or sector in which you participate, nothing can paralyze your company or organization faster and more completely than a major cyber-attack.
Here at ACS, we have been protecting clients
from cyber threats for nearly 40 years.
We focus on helping our clients harden their systems against such threats. We do this by enhancing your cybersecurity resources and protocols and by ensuring that you are at a peak level of readiness to respond and recover quickly when you become a target.
We offer an ever-evolving array of strategies and software products that are designed to
keep pace with the changing nature of the cybersecurity landscape, which only
becoming more challenging every day.
Our team of technical experts includes cybersecurity specialists with decades of
experience and advanced credentials.
They work closely and collaboratively with our Key Technology Partners to design and implement customized cybersecurity solutions for every type of client, business, and organization – from law firms and healthcare providers that operate under strict and complex compliance protocols to financial services providers and retail organizations that have a special obligation to protect their customers data and information.
Being Proactive and Reactive
Here are some of the tools we use to harden our clients’ systems and improve their cyber resilience.
VPNs (Virtual Private Networks)
VPNs encrypt all inbound and outbound internet traffic, which is necessary for employees working from home who log into critical business systems using internet connections that may lack robust security features.
Endpoint Protection (EDR)
Endpoint detection and response (EDR) solutions operate outside your organization’s networks to stop malware infiltrations and allow ACS to initiate immediate responses when threats are identified.
Email Security
Regardless of whether they are working from the office, home or some other remote location, your workers need multiple layers of email security to help prevent incoming attacks from messages loaded with malware, viruses and phishing schemes.
Secure File Sharing
All firms need to have the capacity to send large files securely using secure links and other forms of data encryption for sharing sensitive information.
Cybersecurity Training
Your cybersecurity defenses are only as strong as your employees’ knowledge and understanding of them so every technology user within your organization needs to undergo cybersecurity training.
ACS’ Cybersecurity Platform—Our “Cybersecurity Stack”
We integrate the capabilities of 12 industry-leading cybersecurity partners to help our Managed-IT clients protect themselves against malware, phishing and ransomware. We call this roster of applications our “Cybersecurity Stack.” Here are the 12 partners and what their applications do for our clients.
Assesses dark web and security risks and warns of breaches.
Protects endpoint desktop and server environments from attack.
Provides 24/7 integrated security incident management.
Facilitates continuous patching for select third-party application updates.
Provides automated, real-time, network inventory, configuration backups and restoration services.
Automates internal and external threat intelligence collection
and remediation.
Provides integrated and customized phishing and ransomware attack trading for employees.
Stops attacks earlier in the “Kill Chain” by protecting against
DNS incursions.
Protect systems with secondary source of access validation (phone, text, token, code, etc.).
Prevents data loss by providing independent “client-side” backup—apart from application security.
Provides real-time monitoring and investigation of security incidents for Microsoft’s SaaS services.
Automates continuous compliance for cyber insurance, purpose and HIPAA, GDPR, CMMC, NIST, etc.
We worry about your IT needs so that you can focus on your bottom line.
To learn more, or to initiate an analysis of your law firm’s IT strategy and architecture, please contact ACS at 508 238-6334.
Cloud Computing
In addition to helping our clients build and manage onsite server environments, ACS also offers a broad range of cloud-based computing, storage and data back-up options, which are often more flexible, secure and cost effective.
Although many of our new clients often view moving to the cloud as a major change to how they operate and conduct business, most organizations today are either fully or partially cloud based.
This is because the cost of high-speed internet access has been dramatically reduced over the last decade, which enables companies and organizations to relocate their technology infrastructure outside of their places of work to more secure environments.
Server hosting, email hosting and offsite backup are just three functions that are now commonly provided through the cloud – and at costs that are dramatically lower than is possible with on-premises server environments.
A range of cloud-based options
ACS can offer you a range of options for utilizing our Cloud services – and we can customize them to your organization’s particular needs for managing data and information, email and back up.
The ACS Cloud Services suite also provides clients with ultimate protection against cybersecurity threats because our Cloud platform is constantly and automatically updated with new security patches as emerging threats
are identified.
In addition, the remote nature of our Cloud services provides your workforce with the flexibility it needs to operate from the office, from home, or while traveling – enhancing your team’s productivity by providing all of its members with quick, easy and secure connectivity to all of your systems.
Cloud implementation and support
Successful Cloud implementations require a detailed plans to ensure that ACS’s Cloud Services Suite is properly deployed and configured. This will ensure that your organization fully benefits from all of the capabilities and cybersecurity protocols we provide.
Cloud-Based Remote Work Support
The Cloud-based applications, communications solutions, and other tools ACS provides make it possible for your employees to maintain productivity, even when they are working from home or the road. We enable your team to:
- Host meetings on video conferencing applications
- Use document sharing programs to collaborate
- Configure phone systems to route calls to mobile phones
- Access on-site servers with Cloud-hosted services
- Employ security solutions that make their communications safe and secure
Best Cloud Practices
- Multi-Factor Authentication (MFA) and Single Sign-On (SSO) Protection
- Email Encryption and Protection
- Secure Network Protection
- Secure Device Protection
- Microsoft Operating Systems Security Solutions Protection
We worry about your IT needs so that you can focus on your bottom line.
To learn more, or to initiate an analysis of your law firm’s IT strategy and architecture, please contact ACS at 508 238-6334.
Disaster Recovery
According to a study by IBM, 80 percent of businesses that have experienced major data losses due to disaster go out of business within two years!
Here at ACS, we have seen and dealt with virtually every kind of natural and manmade disaster – from blizzards and hurricanes, fires and lightning strikes, to insidious malicious activities like data theft and organizational sabotage.
We take great pride in our track record of having helped clients plan for disaster events like these – and even greater pride in the work we have done to help them recover, rebound and resume normal operations as quickly as possible.
We worry about your IT needs so that you can focus on your bottom line.
To learn more, or to initiate an analysis of your law firm’s IT strategy and architecture, please contact ACS at 508 238-6334.
Back up, back up, back up!
Our disaster recovery services include ensuring that your data, information and email are backed up on a real-time basis at our remote backup facility. This ensures that you are able to secure your critical data and regain access to it quickly and conveniently.
When disaster strikes, members of our team will descend on your place of operation within less than half a day and take charge of ensuring that your IT systems and data are secure and protected.
We then implement pre-established contingency plans to bring your team back online as quickly and efficiently as possible – and always within hours of the precipitating disaster event. This may even include providing your employees with temporary hardware, like laptops, work stations, and printers.
Once the worst has passed, we remain engaged with you, and any other disaster recovery resources that are needed, to get you back to your normal operating routine.
Our ultimate goal is to help you anticipate and plan for disasters and to respond to them quickly and decisively so your clients and customers are not adversely impacted.
Help-desk
One of ACS’ most compelling and distinguishing characteristics is our approach to providing clients with Help-Desk support services.
A major component of our Managed-IT suite of services involves providing our clients and their employees with the technical support they need to overcome problems and challenges and remain productive 24 hours a day, seven days a week, 365 days a year – including holidays!
We’ve seen it all
Our team of Help-Desk professionals have seen and done it all and they stay engaged with your employees as long as necessary, by phone or remote terminal access to their desktops, laptops, tablets and mobile phones, to diagnose and resolve their IT problems.
Calls and emails sent to the ACS Help-Desk are placed in queue and members of our team respond to each inquiry promptly – usually within minutes.
In fact, our Help-Desk team typically responds to inbound requests for assistance in 10 minutes or faster, which is significantly above the industry average for Managed Services Providers (MSPs).
We worry about your IT needs so that you can focus on your bottom line.
To learn more, or to initiate an analysis of your organization's IT strategy and architecture, please contact ACS at 508 238-6334.