If you’ve been hearing about VoIP, Hosted, or Virtual phone systems and still have questions, you’re not alone. Things have changed since the old phone systems that resided somewhere in the back of your office. Today, there are many more simple options for smaller businesses looking to increase their level of professionalism and availability.

There are a few factors which might impact which system would work best for your business:

  1. Employees – Do you have staff that works remotely?
  2. Hardware – Do you need desk phones? Would you like a virtual phone system?
  3. VoIP – Do you want a system on-premise in your office or would you prefer it hosted remotely?

Virtual Phone Systems

These systems are typically utilized in smaller business or decentralized work teams. You receive a company phone number, automated attendants, voicemail, call forwarding. When your corporate number is dialed the call will be transferred to your staff’s cell phones or home phones. It allows smaller companies or offsite employees to have a professional image without having to give their personal numbers. Unfortunately, you are at the mercy of your cellular provider to make sure that you don’t drop calls in spotty areas.

Cloud-Based VoIP Systems

These systems are all hosted remotely. There is no hardware, maintenance or anything to worry about on an ongoing basis. Your host provider maintains everything for you and there are full capabilities to add additional lines at any time. Phones are supplied and users can take their desk phone home with them and plug it into their router. It’s a very nice feature for snow days or extended work from home periods. Additionally, many providers also provide an “app” for your cell phone. This is a very slick offering so you can receive calls on your phone and people will think you are in the office. The outbound calls through the app mask your number so all outbound calls look like they are coming from your office. Employees never have to worry about giving out their personal cellular numbers.

VoIP Phone Systems

VoIP systems provide a sophisticated phone system with all the bells and whistles. Instead of using old copper phone lines these systems run on either the same internet connection your company uses or in some cases a second internet connection. VoIP systems were previously for only larger organizations but as costs have come down they are more affordable for smaller companies. Some of the added features include call queues, computer-integration, and connecting to computers effectively turning the computers into softphones.
At ACS we understand there a plenty of options available and the evaluation process can be a little daunting. If you would like to have a conversation with us to explore a new phone system, or replacing or expanding your existing system please let us know and we would be more than happy to assist. Please contact Chris Mackin at cmackin@acs.com or 508-238-6334 for a conversation.