Running a business is hard to do.
Making the right decisions for your business can be harder.
Controlling costs is downright difficult.
One of the biggest changes in the workplace over the past few years is our reliance on technology. By utilizing applications and tools that streamline our business, technology has allowed us to do more with less. However, that same technology that allows us to do more is also under an ever-increasing amount of new threats. Companies need to ensure that their networks are safe and operating as efficiently as possible to maintain their productivity.
The next question for small and medium-sized businesses is whether to hire internal people to handle the support or to outsource. In some cases, there may be a business reason to have someone on staff, such as a programmer, that is required to support an internal mission-critical application. For the majority of small and medium-sized businesses, they are best positioned to outsource their day-to-day IT operations.
You Don’t Have to Hire More Employees
When you outsource, you are paying a Managed Service Provider who is shouldering the burden of hiring IT staff. This allows you to avoid onboarding a new employee, which saves you money on everything from benefits to training.
Access to a Larger Talent Pool
When hiring an employee, you will have access to a small local talent pool. This means that you may have to compromise on skills or experience. When hiring an employee, he cannot know about every technology that your company may be utilizing, but outsourcing to a Managed Service Provider that has a team of technicians will allow them to source staff with the appropriate resources to meet your specific technical needs.
Let the Managed Service Provider Vet Your IT Staff
Most likely when a company is looking to hire an IT person they will be interviewed by people who have less technical knowledge than the candidate. This poses a problem where the person who is holding the interview may not know which questions to ask or know enough to verify that the candidate provided the correct answer. A Managed Service Provider who will be interviewing candidates will know the questions to ask and the skillsets required to best serve their customers.
Compete with Larger Companies
One of the biggest expenses for bringing in an internal IT person is their salary. The second challenge is to provide the correct enterprise-level tools to let them best perform their job. A Managed Service Provider can purchase all of the enterprise tools, but can also spread the costs among all of their customers making it much easier cost to justify.
Single Point of Failure
If for example, you have a single IT person on staff and they decide to take a vacation, what happens when something goes wrong during that week? Do you require your IT person to come back to work? No, the business suffers. The same scenario applies to after-hours, weekends, and holidays. There’s no way you can expect a single IT staff person to work 24-hours a day. Outsourcing allows your business to have 24/7 coverage, 365 days a year so you can ensure that you’re supported.
Stay Focused on your Core Business
Businesses have limited resources, and every manager has limited time and attention. Outsourcing can help your business stay focused on your core business and not get distracted by complex IT decisions.
Compliance and Security
Is your firewall up to date? Do you audit your workstations and servers? Has your company implemented PCI security standards and work to maintain those standards? If, for example, your business accepts payment via credit and debit cards, gift certificates, or wire transfers, then each form of transacting also requires due diligence. By outsourcing to a qualified managed services provider that is familiar with PCI compliance standards you can rest assured that your company is minimizing the risks associated with maintaining client data, credit card numbers, sensitive competitive information, and more.
Quickly Implement New Technology
Managed Service Providers will have the resources to start new projects right away if the need to upgrade is identified. Handling that same project with in-house employees may take weeks or months. Remember while this project is going on they are still going to be handling issues from the staff that arises while they are working on the project. For these implementations, a Managed Service Provider will have the resources to handle the project in parallel while still supporting your team.
If you have additional questions or if the benefits to outsourcing IT seem to resonate with you, contact ACS to do a deeper dive into your needs. ACS has been providing IT support to customers for over 30 years so your challenges will not be anything new to us. Please contact Chris Mackin at firstname.lastname@example.org or 508-238-6334 for a consultation. The team at ACS is looking forward to hearing from you.