Paul Diamond | North Easton Machine
Paula Peterson | Executive Director of Children's Museum Easton
Ian Moorhouse | Executive Director Hillhouse Boston
Scott Ettenhofer | Korsch
Marcia Morris | Controller | CDP Fastener Group
Jim Morse | President & CEO | RFX Companies
I just wanted to tell you how wonderful it was to work with Dave as we tried to move to our new software system. He was so professional and helpful in what was an extremely stressful time. In addition, he made really helpful suggestions, one being using our backup server to exactly recreate the issue that was occurring when we went live with our new software. That suggestion, and his ability to set the server up to do it, is allowing us to troubleshoot the issue and perhaps be able to move forward once we have isolated the problem. He also restored our servers so we could return to our old system, keeping us from staying shut down for an extended period of time. Everyone member of my team has said that this would never have been the case had we not moved to your organization.
I know I have said this before, but it bears repeating, I have been so impressed with everyone I have had the pleasure of working within your organization. This is the first time since we began using computer systems that we feel that we have the necessary support to do what we need to do. It is also the first time I believe that an IT company will make sure we have what we need to move our company to where it needs to be. I know you said that I would feel this way, but our history with IT companies has made me somewhat cynical. Our Support Group software designers have also told me how impressed they are with your organization. My managers have nothing but praise for your technicians. I am so grateful that we are using ACS Services. You did not oversell the organization if anything you undersold it. I could not have imagined myself saying nice things about an IT company. Thank you for making such a difference in how our company functions.
Chief Executive Officer
Westborough Based Non-Profit
"For over five years, ACS Services, Inc. has provided Healthcare Billing Specialists with outstanding service and support. Their knowledge of technology combined with the level of service we receive is incomparable. I completely rely on ACS for all of my IT needs, including hardware and software purchasing assistance, ongoing relevant IT advice, and complete remote/onsite support. Their proactive approach to monitoring and managing my systems provides me with a feeling of security on a daily basis. ACS is truly a valued business partner and I feel very fortunate to have them supporting my business."
Donna B. Levine
President , HBS
"ACS provides excellent customer service and is very responsive to our IT needs. We have worked with ACS for over 10 years and have always found them to be reasonable, responsible, and extremely knowledgeable with regard to new technology. They have guided us through multiple conversions and work tirelessly to resolve all of our IT needs.
What ACS does that really benefits my specific company is they monitor our network and anticipate and resolve problems before they interfere with our day to day operations. They also provide off-site back up storage which is invaluable to our business."
Debra J. Caswell
Office Manager, Lynch & Lynch Attorneys
"ACS Services is an exceptionally well-managed Company. The technicians’ service and communication skills are outstanding. The knowledgeable team is ACS’ most
Controller, Karas & Karas Glass Co. Inc
"I would highly recommend making ACS part of the conversation when your firm is considering an IT Partner. For the past six years, ACS has been a critical asset in our firm’s success. Technology is a major driver in today’s legal landscape, and we rely on industry expertise to set our firm apart from the competition. The team at ACS provides that expertise so we can focus on our client’s needs while having confidence that our IT infrastructure is under a watchful eye."
Managing Partner, Prince Lobel Tye
"ACS has provided us with many cost-effective solutions for managing our IT needs over the years and the technicians who implement those solutions are extremely knowledgeable. As ACS has grown, we continue to be treated as a valued customer, despite our relatively small practice. Anytime we have had an issue with our computers, the response has been immediate. Thank you! "
Billing Manager, Psychological Associates
" It is obvious why ACS Services has been in business for more than 25 years. They are excellent at what they do, their service team is very professional and they are extremely responsive. We feel confident that ACS values our business. We trust ACS with our IT operations and that allows us to focus on our business."
Vice President, KORSCH America Inc.
" What sets ACS above other technology support companies is that they "get it." ACS listens, provides the support, and the answers we need - not only on a day-by-day basis - but also by offering sound advice and their expertise on future trends in technology and what we needed as we move forward in this ever-changing world. I turn to ACS - far and above anyone else - as they provide me with this peace of mind.
The most important benefit, in my opinion, is the reliability in providing support, night or day, weekends, holidays - - whatever it takes to keep us going. We are pretty much a 24/7 environment and the benefit of knowing they are a phone call or email away eliminates a lot of unnecessary stress and angst when deadlines approach. Support, Tenacity, Accessibility, and Reliability make them the STAR in my horizon!"
CLM, Executive Director at KP Law
" We have been working with ACS Services for more than 20 years now. They have become part of our team while navigating the ever-changing IT environment. We know that we can count on ACS to be there for us 24/7.
I highly recommend ACS as a top-notch IT provider and they are a great asset to any company."
President, Morse Insurance Agency
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