What are the Advantages of Outsourcing IT Services?

How can your organization benefit from outsourcing IT services?

Running a business is hard to do.

Making the right decisions for your business can be harder.

Controlling costs is downright difficult.

Streamlining our Business with Technology and Eliminating the Headaches By Outsourcing IT Services

One of the biggest changes in the workplace over the past few years is our reliance on technology. By utilizing applications and tools that streamline our business, technology has allowed us to do more with less. However, that same technology that allows us to do more is also under an ever-increasing amount of new threats. Companies need to ensure the security of networks and operate as efficiently as possible to maintain their productivity.

The next question for small and medium-sized businesses is whether to hire internal people to handle the support or outsource. In some cases, there may be a business reason to have someone on staff, such as a programmer, that is required to support an internal mission-critical application. For them


You Don’t Have to Hire More Employees

When you outsource, you are paying a Managed Service Provider who is shouldering the burden of hiring IT staff. This allows you to avoid onboarding a new employee, saving you money on everything from benefits to training.

IT Outsourcing Grants You Access to a Larger Talent Pool

When hiring an employee, you will have access to a small local talent pool. This means that you may have to compromise on skills or experience. When hiring an employee, he cannot know about every technology that your company may be utilizing, but outsourcing IT services to a Managed Service Provider with a team of technicians will allow them to source staff with the appropriate resources to meet your specific technical needs.

Let the Managed Service Provider Vet Your IT Staff

When a company is looking to hire an IT person, they will be interviewed by people who have less technical knowledge than the candidate. This poses a problem where the person holding the interview may not know which questions to ask or know enough to verify that the candidate provided the correct answer. A Managed Service Provider who will be interviewing candidates will know the questions to ask and the skillsets required to serve their customers best.


Compete with Larger Companies

One of the biggest expenses for bringing in an internal IT person is their salary. The second challenge is to provide the correct enterprise-level tools to let them best perform their job. A Managed Service Provider can purchase all of the enterprise tools and spread the costs among all of their customers, making it much easier cost to justify.

Single Point of Failure

If, for example, you have a single IT person on staff and they decide to take a vacation, what happens when something goes wrong during that week? Do you require your IT person to come back to work? No, the business suffers. The same scenario applies to after-hours, weekends, and holidays. There’s no way you can expect a single IT staff person to work 24-hours a day. Outsourcing IT services allows your business to have 24/7 coverage, 365 days a year, so you can ensure that you’re supported.

Stay Focused on your Core Business

Businesses have limited resources, and every manager has limited time and attention. Outsourcing IT services can help your business stay focused on your core business and not get distracted by complex IT decisions.


Compliance and Security

Is your firewall up to date? Do you audit your workstations and servers? Has your company implemented PCI security standards and work to maintain those standards? If, for example, your business accepts payment via credit and debit cards, gift certificates, or wire transfers, then each form of transacting also requires due diligence. By outsourcing IT services to a qualified managed services provider familiar with PCI compliance standards, you can rest assured that your company is minimizing the risks associated with maintaining client data, credit card numbers, sensitive competitive information, and more.

Quickly Implement New Technology

Managed Service Providers will have the resources to start new projects right away if the need to upgrade is identified. Handling that same project with in-house employees may take weeks or months. Remember, while this project is going on, they will still be handling issues from the staff that arises while working on the project. For these implementations, a Managed Service Provider will have the resources to handle the project in parallel while still supporting your team.

If you have additional questions or if the benefits to outsourcing IT services seem to resonate with you, contact ACS to do a deeper dive into your needs.

ACS has been providing IT support to customers for over 30 years, so your challenges will not be new.

The team at ACS is looking forward to hearing from you and becoming your IT outsourcing partner.

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